Terms of Service.

These Terms of Service ("Terms") form a binding contract between you (or the organisation you represent — "you", "Customer") and VantagePoint Networks ("we", "us", "Agent Audit") for your use of the Agent Audit platform, including the website, APIs, SDKs and related services (the "Service").

By signing up, installing the SDK, or otherwise using the Service, you agree to these Terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind it.

§ 1.The Service

The Service provides a runtime audit primitive for AI agents — a software development kit, an ingestion API, a managed cloud backend, a dashboard and a catalogue of jurisdictional evidence-pack templates. Full functional description is available at agentaudit.co.uk/product.

§ 2.Your account

To use most of the Service you must hold an active account. You are responsible for the accuracy of your account information, for safeguarding your API keys (we only ever show the raw key once at creation), and for the activity of all users under your account.

You must not: share account credentials, attempt to circumvent the rate limits or scope controls, reverse-engineer the managed backend (the SDK is open source under MIT and may be inspected freely), or use the Service to violate any applicable law.

§ 3.Acceptable use

You will not use the Service to:

• Store or transmit unlawful, infringing, threatening, defamatory or otherwise harmful content.
• Interfere with or disrupt the Service, including by deliberately submitting malformed receipts or attempting to break the hash chain integrity.
• Make the Service available to a third party who has not separately agreed to these Terms.
• Use the Service to produce or distribute material that would breach UK GDPR, the AI Act, FCA SYSC, or other applicable regulation.

We reserve the right to suspend accounts that breach this section. Where we do suspend, we will provide written notice and a reasonable opportunity to cure, unless immediate suspension is required to protect the Service or other Customers.

§ 4.Plans & payment

The Free Dev tier requires no payment and is provided as-is. Paid tiers (Starter, Professional, Enterprise) are billed in advance, annually, by invoice or by card via Stripe. Pricing is published at agentaudit.co.uk/pricing.

All amounts are in pounds sterling and exclusive of VAT. We reserve the right to change pricing on at least 30 days' written notice prior to the start of a renewal term. Pricing applicable to the current term will not change mid-term.

§ 5.Data ownership

You retain ownership of all data you submit through the Service — receipts, configurations, agent metadata, and any content of your end users. We make no claim to your Customer Data. We hold a limited licence to process your Customer Data solely to provide the Service to you, in line with our Privacy Policy and the Data Processing Addendum incorporated into these Terms.

We retain ownership of the Service itself, including the managed backend, the dashboard, and the jurisdictional pack templates. The Agent Audit SDK is open source under the MIT licence.

§ 6.Confidentiality

Each party will protect the other party's confidential information with the same care it applies to its own confidential information (at minimum, a reasonable standard of care), and only use it to fulfil obligations under these Terms.

§ 7.Service availability

We aim for 99.5% monthly availability of the Service on the Free and Starter tiers. The Professional and Enterprise tiers carry contractual SLAs at 99.9% with service credits, set out in the applicable Order Form.

The Service may be temporarily unavailable for scheduled maintenance, which we will announce on the status page where possible. Receipts submitted during unavailability are buffered locally by the SDK and transmitted on reconnection — the SDK is engineered so brief backend outages do not result in receipt loss.

§ 8.Term & termination

These Terms begin on sign-up and continue until terminated. Either party may terminate at any time on notice for paid tiers; the Free Dev tier may be terminated by either party on notice with no further obligation.

Either party may terminate immediately for cause if the other party materially breaches these Terms and fails to cure within 30 days of written notice, or becomes insolvent.

On termination, we will export your receipts as Parquet files within 14 days of request and delete from production systems within 30 days, subject to legal retention obligations. The SDK and any receipts you have already exported remain yours.

§ 9.Warranties & disclaimers

We warrant that we will provide the Service with reasonable skill and care. The Free Dev tier is provided on an as-is basis without any additional warranties.

Except for the express warranty above and to the maximum extent permitted by law, the Service is provided as-is. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet any specific regulatory determination by any authority.

§ 10.Limitation of liability

Subject to applicable law, each party's total aggregate liability under these Terms is limited to the fees paid by you in the 12 months preceding the event giving rise to the claim (or, for the Free Dev tier, £100).

Neither party is liable for indirect, consequential or punitive damages, lost profits, or loss of revenue. These exclusions and limitations do not apply to:

• Death or personal injury caused by negligence (which by law cannot be limited).
• Fraud or fraudulent misrepresentation.
• Your obligation to pay fees due.
• Either party's confidentiality obligations.
• Either party's intentional misconduct.

§ 11.Indemnification

Each party will indemnify the other against any third-party claim arising from the indemnifying party's breach of these Terms, subject to (a) prompt written notice, (b) sole control of defence, and (c) reasonable cooperation. We will additionally indemnify you against third-party claims that your authorised use of the Service infringes a third-party intellectual property right.

§ 12.Changes

We may update these Terms from time to time. Material changes will be announced in the dashboard and by email to account holders at least 14 days before they take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms.

§ 13.General

• Governing law: these Terms are governed by the laws of England and Wales.
• Jurisdiction: the courts of England and Wales have exclusive jurisdiction over any dispute, except either party may seek injunctive relief in any competent court to protect intellectual property or confidential information.
• Entire agreement: these Terms, together with our Privacy Policy and any signed Order Form, constitute the entire agreement between the parties.
• Assignment: neither party may assign these Terms without the other party's consent, except in connection with a sale of substantially all of its business.
• Notices: notices to us go to info@vpnetworks.co.uk; notices to you go to the email address you registered.
• Severability: if any provision is held unenforceable, the remainder of the Terms will remain in effect.
• No third-party beneficiaries: the Contracts (Rights of Third Parties) Act 1999 does not apply to these Terms.

§ 14.Contact

Questions, requests, contracting matters or legal notices: info@vpnetworks.co.uk.