Terms of Service.
These Terms of Service ("Terms") form a binding contract between you (or the organisation you represent — "you", "Customer") and VantagePoint Networks ("we", "us", "Agent Audit") for your use of the Agent Audit platform, including the website, APIs, SDKs and related services (the "Service").
By signing up, installing the SDK, or otherwise using the Service, you agree to these Terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind it.
§ 1.The Service
The Service provides a runtime audit primitive for AI agents — a software development kit, an ingestion API, a managed cloud backend, a dashboard and a catalogue of jurisdictional evidence-pack templates. Full functional description is available at agentaudit.co.uk/product.
§ 2.Your account
To use most of the Service you must hold an active account. You are responsible for the accuracy of your account information, for safeguarding your API keys (we only ever show the raw key once at creation), and for the activity of all users under your account.
You must not: share account credentials, attempt to circumvent the rate limits or scope controls, reverse-engineer the managed backend, or use the Service to violate any applicable law. Source access to the SDK is provided to paid Customers under our standard commercial licence so engineering and security teams can audit the code we ship.
§ 3.Acceptable use
You will not use the Service to:
- Store or transmit unlawful, infringing, threatening, defamatory or otherwise harmful content.
- Interfere with or disrupt the Service, including by deliberately submitting malformed receipts or attempting to break the hash chain integrity.
- Make the Service available to a third party who has not separately agreed to these Terms.
- Use the Service to produce or distribute material that would breach UK GDPR, the AI Act, FCA SYSC, or other applicable regulation.
We reserve the right to suspend accounts that breach this section. Where we do suspend, we will provide written notice and a reasonable opportunity to cure, unless immediate suspension is required to protect the Service or other Customers.
§ 4.Plans & payment
The Free Dev tier requires no payment and is provided as-is. Paid tiers (Starter, Professional, Enterprise) are billed in advance, annually, by invoice or by card via Stripe. Pricing is published at agentaudit.co.uk/pricing.
All amounts are in pounds sterling and exclusive of VAT. We reserve the right to change pricing on at least 30 days' written notice prior to the start of a renewal term. Pricing applicable to the current term will not change mid-term.
§ 5.Data ownership
You retain ownership of all data you submit through the Service — receipts, configurations, agent metadata, and any content of your end users. We make no claim to your Customer Data. We hold a limited licence to process your Customer Data solely to provide the Service to you, in line with our Privacy Policy and the Data Processing Addendum incorporated into these Terms.
We retain ownership of the Service itself, including the SDK, the managed backend, the dashboard, the jurisdictional pack templates, and every component derived from them. Nothing in these Terms transfers any intellectual-property right in the Service to you.
§ 5A.SDK licence and reverse-engineering
The Agent Audit SDK (including any source or binary distribution, documentation, sample code, framework adapters, schemas, and updates) is licensed — not sold — to you on a personal, non-exclusive, non-transferable, non-sublicensable basis, for the sole purpose of sending receipts to your Agent Audit account during the term of an active plan (including the Free Dev tier). This licence terminates automatically when your account terminates for any reason.
You will not, and will not permit any third party to:
- Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, ideas, file format, algorithms, or non-public APIs of the SDK, the managed backend, the dashboard or the pack generator, except to the strict minimum extent that applicable mandatory law (such as Article 6 of Directive 2009/24/EC) makes such restriction unenforceable, and even then only after first giving us written notice and a reasonable opportunity to provide the information sought.
- Use the SDK, the Service, the receipt schema, or any output of the Service to develop, train, evaluate or operate any product or service that competes with the Service, including but not limited to a runtime AI agent audit trail, a tamper-evident agent receipt store, a jurisdictional AI compliance evidence pack generator, or a comparable AI governance product.
- Distribute, sublicense, resell, host, lend, lease, share, publish or otherwise make the SDK available to any third party, except to your own personnel under at-least-equivalent confidentiality and use restrictions.
- Remove, obscure or modify any proprietary notice, label, copyright statement or licence notice contained in the SDK or its distribution.
- Operate the SDK or the Service on behalf of a third party as a service bureau, managed-service, white-labelled, or "powered by" offering, except under a separate written agreement with us.
- Use any part of the Service (including telemetry, error responses, or undocumented endpoints) for the purpose of benchmarking, competitive analysis, or training a machine-learning model intended to replicate or compete with the Service.
Source-level access to the SDK is available to Starter, Professional and Enterprise Customers under a separate written non-disclosure agreement for the limited purpose of internal security review by your engineering and information-security teams. Source-level access does not grant any rights beyond those set out above. In particular, internal security review is not a permitted basis for reverse-engineering, training competing systems, or producing derivative works.
The receipt schema and the verification protocol are intentionally publishable so that auditors, regulators and customer DPOs can independently verify the integrity of the receipts you submit. The publication of the schema does not confer any right in the SDK or the backend that produces or accepts it.
Breach of this section is a material breach of these Terms entitling us to suspend the Service immediately and to terminate the associated plan, in addition to any other remedy available to us. Damages may not be an adequate remedy and we may seek injunctive relief without posting a bond.
§ 6.Confidentiality
Each party will protect the other party's confidential information with the same care it applies to its own confidential information (at minimum, a reasonable standard of care), and only use it to fulfil obligations under these Terms.
§ 7.Service availability
We aim for 99.5% monthly availability of the Service on the Free and Starter tiers. The Professional and Enterprise tiers carry contractual SLAs at 99.9% with service credits, set out in the applicable Order Form.
The Service may be temporarily unavailable for scheduled maintenance, which we will announce on the status page where possible. Receipts submitted during unavailability are buffered locally by the SDK and transmitted on reconnection — the SDK is engineered so brief backend outages do not result in receipt loss.
§ 8.Term & termination
These Terms begin on sign-up and continue until terminated. Either party may terminate at any time on notice for paid tiers; the Free Dev tier may be terminated by either party on notice with no further obligation.
Either party may terminate immediately for cause if the other party materially breaches these Terms and fails to cure within 30 days of written notice, or becomes insolvent.
On termination, we will export your receipts as Parquet files within 14 days of request and delete from production systems within 30 days, subject to legal retention obligations. The SDK and any receipts you have already exported remain yours.
§ 9.Warranties & disclaimers
We warrant that we will provide the Service with reasonable skill and care. The Free Dev tier is provided on an as-is basis without any additional warranties.
Except for the express warranty above and to the maximum extent permitted by law, the Service is provided as-is. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet any specific regulatory determination by any authority.
§ 10.Limitation of liability
Subject to applicable law, each party's total aggregate liability under these Terms is limited to the fees paid by you in the 12 months preceding the event giving rise to the claim (or, for the Free Dev tier, £100).
Neither party is liable for indirect, consequential or punitive damages, lost profits, or loss of revenue. These exclusions and limitations do not apply to:
- Death or personal injury caused by negligence (which by law cannot be limited).
- Fraud or fraudulent misrepresentation.
- Your obligation to pay fees due.
- Either party's confidentiality obligations.
- Either party's intentional misconduct.
§ 11.Indemnification
Each party will indemnify the other against any third-party claim arising from the indemnifying party's breach of these Terms, subject to (a) prompt written notice, (b) sole control of defence, and (c) reasonable cooperation. We will additionally indemnify you against third-party claims that your authorised use of the Service infringes a third-party intellectual property right.
§ 12.Changes
We may update these Terms from time to time. Material changes will be announced in the dashboard and by email to account holders at least 14 days before they take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms.
§ 13.General
- Governing law: these Terms are governed by the laws of England and Wales.
- Jurisdiction: the courts of England and Wales have exclusive jurisdiction over any dispute, except either party may seek injunctive relief in any competent court to protect intellectual property or confidential information.
- Entire agreement: these Terms, together with our Privacy Policy and any signed Order Form, constitute the entire agreement between the parties.
- Assignment: neither party may assign these Terms without the other party's consent, except in connection with a sale of substantially all of its business.
- Notices: notices to us go to info@vpnetworks.co.uk; notices to you go to the email address you registered.
- Severability: if any provision is held unenforceable, the remainder of the Terms will remain in effect.
- No third-party beneficiaries: the Contracts (Rights of Third Parties) Act 1999 does not apply to these Terms.
§ 14.Contact
Questions, requests, contracting matters or legal notices: info@vpnetworks.co.uk.